Shipping policy

TRACKLIST Clothing — Shipping Policy

Last Updated: October 9, 2026

At TRACKLIST Clothing, we are committed to delivering quality apparel while providing a smooth and reliable shopping experience. Because many of our products are made to order, we ask customers to review the following shipping information before placing an order.

1. Order Processing & Production

Many TRACKLIST Clothing products are created specifically for each customer after an order is placed.

Our estimated production time is 2–5 business days, excluding weekends and holidays.

Once production is complete, your order will be prepared for shipment.

Please note that production times are separate from shipping times and may vary depending on product availability, order volume, and fulfillment conditions.

2. Domestic Shipping (United States)

We offer shipping throughout the United States.

Estimated shipping times after production:

  • Standard Shipping: 3–7 business days

  • Total Estimated Delivery: 5–12 business days, including production

Shipping rates are calculated and displayed at checkout unless a free shipping promotion applies.

Delivery estimates are not guaranteed and may vary depending on the shipping carrier, destination, and other factors.

3. International Shipping

International shipping may be available to selected countries and regions.

Estimated international delivery times vary depending on the destination, customs processing, and shipping carrier.

International customers may be responsible for customs duties, import taxes, or additional fees imposed by their country, unless otherwise indicated at checkout.

Any applicable shipping charges will be displayed during checkout.

4. Order Tracking

Once your order has shipped, you will generally receive a shipping confirmation email containing tracking information, when available.

Tracking updates may take 24–48 hours to appear after the shipping label is created.

Customers can use the tracking information provided to follow their shipment's progress.

If you have not received tracking information after the estimated production period, please contact us.

5. Shipping Delays

Although we strive to fulfill orders within our estimated timeframes, delays may occasionally occur due to:

  • High order volumes or seasonal demand.

  • Production or inventory issues.

  • Weather conditions and natural disasters.

  • Shipping carrier disruptions.

  • Customs inspections or international processing.

  • Holidays and other circumstances beyond our reasonable control.

If a significant delay affects your order, we will make reasonable efforts to provide updated information and available options.

Nothing in this policy limits any applicable legal rights regarding delayed or undelivered orders.

6. Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping information during checkout.

Please carefully review your shipping address before submitting your order.

If you notice an error, contact us immediately at contactus.tracklist@gmail.com.

We will attempt to update the address before fulfillment, but changes cannot be guaranteed once production or shipment has begun.

Additional shipping charges may apply if an order must be reshipped because of an incorrect address provided by the customer.

7. Lost, Missing, or Stolen Packages

If your tracking information indicates that your package has been delivered but you have not received it, please:

  1. Verify the shipping address on your order confirmation.

  2. Check nearby delivery areas and with household members.

  3. Contact the shipping carrier for additional delivery information.

  4. Email us at contactus.tracklist@gmail.com if the package remains missing.

We will assist in investigating missing shipments and determining an appropriate resolution.

Refunds or replacements will be provided when required by applicable law or when otherwise approved following review.

8. Damaged or Incorrect Deliveries

If your order arrives damaged, defective, or contains an incorrect item, please contact us as soon as possible.

Email contactus.tracklist@gmail.com with:

  • Your order number.

  • A description of the issue.

  • Clear photographs of the product and packaging, when reasonably possible.

We will review your request and arrange an appropriate replacement, refund, or other resolution.

Please refer to our Return & Refund Policy for additional information.

9. Multiple Shipments

Some orders may contain products fulfilled by different production facilities or shipping partners.

As a result, items from the same order may arrive in separate packages and on different dates.

When available, separate tracking information will be provided for each shipment.

Receiving one package does not necessarily mean the entire order has been delivered.

10. Shipping Promotions

TRACKLIST Clothing may occasionally offer free shipping, discounted shipping, or other promotional shipping offers.

These promotions may be subject to minimum purchase requirements, geographic restrictions, or limited-time availability.

Applicable shipping discounts will be displayed during checkout.

11. Contact Us

For questions about shipping, tracking, delivery estimates, or order issues, please contact:

TRACKLIST Clothing

Email: contactus.tracklist@gmail.com

We aim to respond to customer inquiries within 1–2 business days.

TRACKLIST Clothing — WEAR THE MUSIC.

Thank you for supporting independent fashion and being part of the TRACKLIST community.